How Remote Operations was applied
The East Metropolitan Health Service adapted Remote Operations technology and learnings from other industries that also need to monitor and respond to data and changes in situations, to develop a Remote Operations Centre.
The service, known as “Health in a Virtual Environment” (HIVE), was established with a Command Centre to monitor an initial 50 beds at Royal Perth Hospital and Armadale Hospital, with the capability to expand to up to 1,250 beds, regardless of the hospital location.
HIVE monitors patients’ vital signs around the clock and includes an Artificial Intelligence (AI) patient risk-level alert system. When the AI system identifies a patient whose condition is at risk of deterioration, doctors and nurses located in the Command Centre are alerted. Once alerted, the Command Centre clinicians provide immediate support to the nursing and medical staff already working on the patient’s ward, greatly reducing response time. Using the HIVE’s high definition audio-visual platform, the HIVE clinicians can see both the ward teams and patient to support treatment.
Use of this Remote Operations model for patient care represents a major change in operational procedures for both doctors and nursing staff. Staff training and a people-centred approach to change management are integral requirements for the success of HIVE. Combined, they ensure the necessary skills are acquired, with a smooth changeover in performance of roles.
Tim Leen HIVE Service Director, East Metropolitan Health ServiceWe want to simplify the healthcare process to monitor and treat patients more effectively, and to empower patients and staff.
Benefits
Using HIVE, the East Metropolitan Health Service has shown that this model of remote monitoring and treatment for patients can result in a proactive approach to preventing deterioration with faster response and treatment times. This can have the flow-on benefit of reducing serious impacts on patients.
When patient recovery time and outcomes are optimised, the hospital system overall also benefits by reducing demand on hospital beds and resources.
Review of costs also demonstrated that the HIVE Command Centre can monitor 50 beds for the same operational cost as one hospital bed.
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